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The Cultural Intelligence Playbook
Your Guide for Leading Multicultural Teams
Master leading teams across diverse cultural landscapes. Acquire the key in-demand skills in cultural intelligence, distributed team management, and leadership in diverse contexts, that will transform your team’s cultural differences into organizational strengths.
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Skills You'll Gain
Recognize Cultural Preferences
Learn specific strategies to adapt your communication and management style to effectively engage with team members from diverse cultural backgrounds, ensuring the right programs and resources are available.
Coach a Diverse Team
Develop practical techniques to foster trust and collaboration across cultures to improve team connection, enhance communication, and create a unified, supportive team environment that values each member's unique contributions
Adapt Your Workplace Strategies
Create more effective programs for your teams by understanding the cultural influences on their motivation and productivity, ensuring that each strategy resonates effectively across diverse cultural contexts.
"Samantha’s session beautifully connected the elements we were looking for including inspirational, practical, and enlightening. Her style is relatable and refreshing.
Samanthan's contribution significantly enhanced the value of the Culture Impact Lab, and we are grateful to have her as a part of our community."
Angela R. Howard, Founder and CEO
Call for Culture
Master leading teams across diverse cultural landscapes
Do you know how to recognize employee engagement styles across cultures or how to coach performance in diverse contexts? Maybe there are communication slow-downs that you can’t quite put your finger on, or your team misses deadlines a lot and you can’t understand why. If you’d like to learn how to solve these challenges, you’ve found the right course!
This course is tailored for business leaders who seek to enhance their ability to lead culturally diverse teams. It focuses on developing cultural intelligence and practical strategies for strengthening team cohesion in diverse environments. Learners will develop an in-depth knowledge of often invisible cultural dynamics and master the art of building cohesive teams that leverage their multiculturalism. The curriculum includes day-to-day applications and real-life case studies, preparing leaders to address the unique challenges posed by cultural differences at work. By leveraging these skills, leaders can better understand what is happening every day on their teams to drive innovation and success within their organizations.
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01 Practical Coaching SkillsCoaching conversation with Managers: In this course you will learn how to get started, establish work agreements between leaders and groups, and many other useful skills. Practical Coaching Skills: You will experience various skills which include active listening, powerful questions, acknowledging, challenging enquiries, summarizing, requesting, etc. Boost Pro-activity: You will learn how to use coaching tools to elicit proactive leadership, creative thinking, and ultimately tap into out-of-the-box resourceful solutions.
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02 Working with Motivational Issues and Emotional BlockersUnderstanding Values: A personal set of core values is what guides us all. This set of values is the key to working with motivational issues and emotional blockers, equips the HR professional with a capacity to help shift a sense of resistance, and enhances inspiration. Choosing Resonant Perspectives: We teach the importance of revealing current perspectives towards issues and exploring new perspectives that will create movement and action.
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03 Team PerformanceHigh Performing Teams: We will introduce you to critical factors that yield a high performing team. You will learn how to guide a team to self-assess its level of positivity and productivity and drive itself to grow. Constructive and Destructive Communication: We will show you how you can lead a team to collaborate powerfully by clearing assumptions, naming commonalities, aligning around purpose and values, and making clear and effective team decisions. Conflict is an inevitable part of teamwork and having the tools to manage it skillfully is imperative.
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04 Team CollaborationCollaborative Mindsets: We will show you how to establish accountability, sustainability and resiliency in a team, which will lead to a successful team with strong collaboration. Use Feedback to Drive Success: Here, we'll cover how to learn, share, and reflect upon feedback, as well as how to effectively implement feedback related skills.
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05 Leading Through Change and IntegrationLeading in Times of Change: We will introduce you to the four critical conditions for a successful change management in ORGs. The typical reactive behaviors that show up when changes happen, and how to create an implementation plan change, taking it all into consideration. Putting it all Together in the HR Reality: Each participant will integrate all skills taught from all sessions. We will create a shared learning experience from which each participant will take away the skills taught in his or her role.
Program Syllabus
Your Trainer
Samantha Stilwell
Anthropologist and Cross-Cultural Expert
As a Cultural Anthropologist and expert in global team management, Samantha helps business leaders create greater cohesion in culturally diverse environments. Leveraging her skill set and training in cultural anthropology and organizational psychology she has transformed teams across 4 continents, and in over 8 different industries by giving them the tools they need to navigate better and engage with their culturally diverse peers, customers and business partners. Samantha is passionate about preserving cultural differences globally, a personal mission woven into her work and visible in every interview and training she gives.
Samantha is always looking for ways to push the boundaries of research as it relates to her expertise. As such, she is an honorary researcher with the University of British Columbia supporting their AI research teams in incorporating cultural nuance into their training models. In addition, she sits on multiple committees, helping organizations to build better entrepreneurship and innovation programs across the globe.
She has spoken at international conferences and actively collaborates with the Canadian Government to enrich the business corridors between Canada and other countries by providing guidance on the business styles of partner countries.
This Program Is Brought to You By
CultureDynamiq specializes in optimizing distributed teams to achieve unparalleled operational excellence in a global setting. Leveraging extensive cultural research and practical applications, we help businesses localize their processes and enhance cultural understanding for greater tolerance, cohesion and performance. Our clients experience significant improvements in performance metrics, including up to 25% increase in new-hire productivity and a remarkable 42% increase in goal completion on average within the first year. At CultureDynamiq, we’re passionate about building inclusive, dynamic workplaces where cultural diversity drives innovation and growth.
Transformative Learning in Action
Cross-company cohorts of people with similar expertise
live hands-on workshop-style virtual sessions designed for practical application
A professional community for continuous engagement
A network of highly-reputed training provider
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01 Practical Coaching SkillsCoaching conversation with Managers: In this course you will learn how to get started, establish work agreements between leaders and groups, and many other useful skills. Practical Coaching Skills: You will experience various skills which include active listening, powerful questions, acknowledging, challenging enquiries, summarizing, requesting, etc. Boost Pro-activity: You will learn how to use coaching tools to elicit proactive leadership, creative thinking, and ultimately tap into out-of-the-box resourceful solutions.
-
02 Working with Motivational Issues and Emotional BlockersUnderstanding Values: A personal set of core values is what guides us all. This set of values is the key to working with motivational issues and emotional blockers, equips the HR professional with a capacity to help shift a sense of resistance, and enhances inspiration. Choosing Resonant Perspectives: We teach the importance of revealing current perspectives towards issues and exploring new perspectives that will create movement and action.
-
03 Team PerformanceHigh Performing Teams: We will introduce you to critical factors that yield a high performing team. You will learn how to guide a team to self-assess its level of positivity and productivity and drive itself to grow. Constructive and Destructive Communication: We will show you how you can lead a team to collaborate powerfully by clearing assumptions, naming commonalities, aligning around purpose and values, and making clear and effective team decisions. Conflict is an inevitable part of teamwork and having the tools to manage it skillfully is imperative.
-
04 Team CollaborationCollaborative Mindsets: We will show you how to establish accountability, sustainability and resiliency in a team, which will lead to a successful team with strong collaboration. Use Feedback to Drive Success: Here, we'll cover how to learn, share, and reflect upon feedback, as well as how to effectively implement feedback related skills.
-
05 Leading Through Change and IntegrationLeading in Times of Change: We will introduce you to the four critical conditions for a successful change management in ORGs. The typical reactive behaviors that show up when changes happen, and how to create an implementation plan change, taking it all into consideration. Putting it all Together in the HR Reality: Each participant will integrate all skills taught from all sessions. We will create a shared learning experience from which each participant will take away the skills taught in his or her role.